How do I sign up for paperless billing?

Click the REGISTER button on the Home page.  You will need your account number and name exactly as it appears on your bill. See example below.


Example= 99-99999-99

The Password must be 8 long and contain at least one number and one letter. Passwords are case sensitive.

Is my information secure?

Yes.  Pinnacle Data Systems, the vendor who provides this application, uses multiple levels of security features.

Will I continue to receive my bill by mail?

No.  When you enroll in paperless billing, you will receive a email that your bill is available for online viewing and printing if you choose.

What if I change my email address?

You can access your account and maintain your account profile online.

Why haven’t I received the paperless bill notification?

Chances are there is a problem with your email address.  You can still view your bill online at  You should also make sure the South Alabama Utilities email address is not blocked.

How can I pay my bill?

In person – by check, cash or money order at 8100 Joy Street in Citronelle or 4800 McCrary Rd. in Semmes.  We are opened 8:00 – 5:00 Monday through Friday (except holidays) and our drive through window is opened on Monday thru Friday. There is also a night drop box available after hours.

You can mail your payment to South Alabama Utilities, PO Box 428 , Citronelle, AL 36522 or PO Box 319 , Semmes, AL 36575.   Please DO NOT MAIL CASH!

Who do I make my check payable to?

South Alabama Utilites

Can my spouse and I have separate log ins to view our account? 

YES  You can have multiple users per account.

Do I have to sign up for paperless billing in order to pay online?

No.  The online payment account is independent of the ebilling sign-up.

Is there a fee for paying online?

Yes. Speedpay charges $3.95 to make payments online. 

Still have questions regarding your bill or this process?

                Call us at Citronelle(251) 866-2365 or Semmes (251) 649-4316

If I select "Never ask me again" from the pop up can I change my mind later?

Yes. You can go into your user profile and click on the email button and click off the mail button